Customer Support

Whether you’re registering a new LEI, renewing an existing code or updating ownership data, our agents are here to guide you. Typical requests we handle:

Contact Channels & Hours

Channel Availability Average first response
Phone Mon - Fri 1
Email 24/7 Monitoring 1
Live Chat Mon - Fri 1
WhatsApp Business hours 1

Response Times & SLA

Standard SLA

We respond to all tickets within 60 minutes and aim to resolve within 4 hours.

Enterprise SLA

Custom contracts guarantee < 30 min response and < 2 h resolution; contact sales for details.

Amir Mechouk

CTO

Shane Healey

Chief Financial Officer

Darko Brzica

Chief Marketing Officer

Robert Andersson

Senior Advisor

Polina Bojilova Taliana

Managing Director